Privacy Policy of Review SMS App

Effective Date: Jan 1, 2026

Review SMS (“we,” “our,” or “us”) is a software application developed and operated by Eggtale Media. The platform helps small businesses, including nail salons and service providers, communicate with their customers via SMS.

This Privacy Policy explains how we collect, use, and protect information when our platform is used.

1. Information We Collect

We may collect the following information from businesses and their customers:

  • Customer phone numbers
  • Customer names (if provided by the business)
  • Communication preferences (opt-in / opt-out status)

We do not collect sensitive personal information beyond what is necessary for service communication.

2. How We Use Information

We use collected information to:

  • Send SMS messages related to appointments and services
  • Provide customer updates and notifications
  • Send follow-up messages, including feedback or review requests
  • Support communication between businesses and their customers

3. SMS Communication & Consent

By providing a phone number to a participating business using Review SMS, customers consent to receive SMS messages related to their interactions with that business.

Message types may include:

  • Customer feedback and review requests
  • Booking confirmations (future feature)
  • Service follow-ups (future feature)

Message frequency varies depending on the business.

Message and data rates may apply.

4. Opt-Out

Customers may opt out of SMS messages at any time by replying:

STOP

After opting out, no further SMS messages will be sent unless the customer re-subscribes or provides new consent.

5. Data Sharing

We do not sell personal data.

We only share information:

  • With the business that owns the customer relationship
  • With third-party service providers required to deliver SMS messages (such as Twilio)

6. Data Security

We take reasonable technical and organizational measures to protect user data against unauthorized access, alteration, or disclosure.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We use third-party providers such as Twilio to send SMS messages. These providers process data only as necessary to deliver SMS communications.

Businesses may include links to third-party websites, review platforms, booking systems, or other external services within SMS messages.

Review SMS does not own, control, endorse, or assume responsibility for any third-party websites, services, content, products, or links included in messages sent through the platform.

Users and businesses are solely responsible for the websites, URLs, content, and services they choose to send to customers.

8. Business Responsibility

Businesses using Review SMS are solely responsible for:

  • Obtaining any required customer consent before sending messages
  • Complying with all applicable laws, regulations, and carrier requirements
  • The content of messages they send
  • Any websites, links, promotions, offers, or third-party services referenced in their messages

Review SMS is provided solely as a communication platform and does not review, verify, or guarantee the legality, accuracy, or appropriateness of content sent by businesses.

9. No Guarantee of Results

Review SMS provides tools to facilitate customer communication and feedback requests.

We do not guarantee:

  • That SMS messages will always be delivered
  • That customers will respond to messages
  • That customers will leave reviews or feedback
  • Any specific business outcome, increase in reviews, revenue, customer engagement, or customer satisfaction

Results may vary depending on customer behavior, carrier networks, message content, and other factors beyond our control.

The platform is provided on an “as-is” and “as-available” basis.

10. Limitation of Liability

To the maximum extent permitted by law, Review SMS, its owner, affiliates, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • The use or inability to use the platform
  • Undelivered or delayed SMS messages
  • Customer reviews or lack of reviews
  • Third-party websites or services
  • Business decisions made based on information obtained through the platform

11. Contact

If you have any questions about this Privacy Policy, please contact:

Email: [email protected]
Location: Las Vegas, Nevada, USA

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the platform after any updates constitutes acceptance of the revised Privacy Policy.